The Americans with Disabilities Act of 1990 (ADA) allows people with disabilities the right to go to court if they can’t find satisfaction regarding their civil rights under this law and other disability rights laws.
However, a new Congressional Bill, H.R. 620, seeks to change the way people with disabilities may seek redress, or resolutions, to the inaccessible world they encounter. You can read the bill here.
According to a newsletter from the Disability Rights Education & Defense Fund, the bill will take away some rights that now exist under the ADA.
According to bill H.R. 620, it is designed “to amend the Americans with Disabilities Act of 1990 to promote compliance through education, to clarify the requirements for demand letters, to provide for a notice and cure period before the commencement of a private civil action, and for other purposes.”
The fund opposes the bill. “We must counter the business lobby, which wants to make it much more difficult to attain accessibility when businesses such as stores, restaurants, hotels, etc. disregard their ADA responsibilities,” according to the fund’s newsletter.
Two problems in particular will affect people whose rights are violated under the ADA under H.R. 620, and according to the newsletter, it:
“Requires a person with a disability who encounters an access barrier to send a letter detailing the exact ADA provisions that are being violated;” and
“Rewards non-compliance by allowing businesses generous additional timelines, even though the ADA’s reasonable requirements are already over 25 years old!”
If a person with a disability encounters an architectural barrier, according to the bill, they must do three things before they can take civil action:
“Provide to the owner or operator of the accommodation a written notice specific enough to allow such owner or operator to identify the barrier;” and
“Specify in detail the circumstances under which an individual was actually denied access to a public accommodation, including the address of property, the specific sections of the Americans with Disabilities Act alleged to have been violated, whether a request for assistance in removing an architectural barrier to access was made,” and
Specify “whether the barrier to access was a permanent or temporary barrier.”
The amendment language also calls for the creation of a “model program with … an expedited method for determining the relevant facts related to such barriers to access and steps taken before the commencement of litigation to resolve any issues related to access.”
H.R. 620 seems to contradict the First Amendment of the Bill of Rights of the U.S. Constitution, which states: “Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the government for a redress of grievances.”
Since lawsuits allow U.S. citizens to “petition the government for a redress of grievances,” or for a remedy for their problems, then requiring people with disabilities to take additional steps before they can bring a lawsuit would hinder that freedom and cause them to have an additional burden unlike other U.S. citizens.
The fund recommends that individuals let their representatives in Congress know if they don’t wish the ADA to be limited by the amendments that H.R. 620 brings.
To find out who your state’s representatives are, you can type your Zip Code in at https://contactingcongress.org. Contacts include phone numbers, emails, and social media of your representatives.
You may also contact your legislators via phone by calling the U.S. Capitol Switchboard at (202) 224-3121. You may ask them to help you locate your representatives if you don’t know them.
In a 2014 press release, the EEOC said, “FedEx Ground failed to provide needed accommodations such as American Sign Language (ASL) interpretation and closed-captioned training videos during the mandatory initial tour of the facilities and new-hire orientation for deaf and hard-of-hearing applicants. The shipping company also failed to provide such accommodations during staff, performance, and safety meetings.”
“FedEx Ground refused to provide needed equipment substitutions and modifications for deaf and hard-of-hearing package handlers, such as providing scanners that vibrate instead of beep and installing flashing safety lights on moving equipment,” according to the release.
Employees worked at facilities in Texas, Florida, Georgia, Pennsylvania, Colorado, Kansas, Illinois, Maryland, California, Connecticut, Iowa, Michigan, Minnesota, Oregon, Utah, and West Virginia.
After attempting to remedy the situation with FedEx, “The EEOC’s lawsuit arose as a result of 19 charges filed throughout the country citing discrimination against deaf and hard-of-hearing people by FedEx Ground,” according to the press release.
“The agency consolidated these charges and conducted a nationwide systemic investigation of these violations. The EEOC filed its lawsuit in U.S. District Court for the District of Maryland, after first attempting to reach a pre-litigation settlement through its conciliation process.”
EEOC Philadelphia District Director Spencer H. Lewis, Jr, said in the release, “FedEx Ground failed to engage in an interactive process with deaf and hard-of-hearing package handlers and applicants to address their needs and to provide them with reasonable accommodations. That’s why we filed this lawsuit — to remedy alleged pervasive violations of the ADA on a national level.”
A lose/lose scenario
EEOC Regional Attorney Debra M. Lawrence said, “…FedEx Ground should have provided effective accommodations to enable people with hearing difficulties to obtain workplace information that is disseminated in meetings and in training sessions. … by failing to do so, FedEx Ground has marginalized disabled workers and hindered job performance. This is a ‘lose/lose scenario.'”
This case supports part of the EEOC’s Strategic Enforcement Plan’s six national priorities: eliminating barriers in recruitment and hiring.
Equal Employment Opportunity Commission v. FedEx Ground Package System, Inc.
a permanent injunction to prevent FedEx Ground from engaging in disability discrimination;
an order directing FedEx Ground to implement policies, practices, and programs to provide equal employment opportunities and reasonable accommodations for aggrieved individuals;
compensation for past and future pecuniary and non-pecuniary losses;
instatement of aggrieved individuals or front pay;
and punitive damages.”
No procedure = operating procedure
According to court documents, “The EEOC pleads that ‘FedEx has not implemented a corporate-wide procedure’ for accommodating deaf or hard-of-hearing individuals.”
When “faced with a legal duty to seek reasonable accommodations, an employer’s complete and uniform failure to do so can fairly be conceptualized as a standard operating procedure of unlawful conduct.”
What happens when the EEOC goes fishing
According to court documents regarding FedEx’s attempt to dismiss or strike the case, “EEOC has provided, and at oral argument FedEx Ground acknowledged possessing, a list of 168 named individuals that are the subject of this suit. And while the EEOC generally ‘may not use discovery.. .as a fishing expedition to uncover more violations,’ here the EEOC has already cast its net.”
Previously, the EEOC had placed a form on their website information requesting leads about FedEx Ground employees who had been denied accommodations during hiring or at work. In stark contrast to FedEx Ground’s training videos, the EEOC’s video is in American Sign Language.
“If some other aggrieved individuals–those meeting the statutory criteria for the claim as pled–are added to the haul . . . sometimes permissible fishing expeditions legitimately catch fish,” the judge said.
FedEx Ground complained that defending themselves against so many was unreasonable.
“FedEx Ground will not necessarily suffer impermissible prejudice. The EEOC’s central claim is based on an alleged failure to engage in an interactive process in order to give disabled individuals a statutorily-mandated reasonable accommodation. If it turns out that FedEx Ground indeed failed to do that, all individuals who were unlawfully discriminated against could be entitled to relief…”
What FedEx Ground failed to understand about the EEOC
According to court documents, “…The EEOC has significant discretion to investigate discrimination claims and … to litigate on behalf of a potential group of aggrieved people” and can “maintain class action suits even where it does not attempt to conciliate on behalf of each member or potential member of the class)” if they have informed the company that some people have suffered certain discriminatory conditions.
FedEx Ground’s statement
In this report, FedEx Ground said, “We value our deaf and hard of hearing employees, and we strive to give them, like all our employees, every opportunity to be successful — including working with them to provide individualized and reasonable accommodations.”
“We have cooperated with the EEOC throughout their investigation and are disappointed that the EEOC was not willing to engage in legitimate, good-faith discussions to conciliate and resolve these allegations. We are confident that we have complied with the law and intend to vigorously contest the EEOC’s unfounded allegations,” they said.
When should accommodations have been provided?
According to a 3PlayMedia report, “..FedEx Ground blatantly violated the ADA by failing to provide American Sign Language (ASL) interpreters or closed captioned training videos in the following situations:
Mandatory initial tour of the facilities,
New-hire orientation for applicants,
Performance meetings, and
From the perspective of people with deafness and hearing loss
Eisenberg & Baum, LLP of New York, ASL-fluent attorneys, addressed the case. “If you are deaf or hard-of-hearing, it can sometimes be hard to get your employer to address your needs. Lack of reasonable accommodations can make your work life miserable, and make it harder for you to do your job.”
What must happen before an ADA lawsuit
“Before an ADA lawsuit can start, the employer must also have taken some ‘adverse employment action’ against the deaf or hard-of-hearing employee. This could be refusal to hire, failure to promote, firing, or discrimination in shifts, positions, or hours. It could also include harassment, if the behavior is serious enough to create a hostile work environment.”
Reasonable Accommodations can be used to complete work duties
“For example, a deaf woman may not be able to answer telephone calls. However, she may request a text telephone, voice carry-over telephone, or a captioned telephone, which would allow her to perform the essential work of responding to phone calls. This would be a reasonable accommodation under the Americans with Disabilities Act unless it was unduly burdensome on the employer.”
Positioning your business to be ADA compliant
First, understand that the EEOC is a good fisherman.
According to its website, since the start of FY 2011, the commission has filed more than 200 disability discrimination lawsuits recovering $52,000,000. “The Commission secured this relief through jury verdicts, appellate court victories, court-entered consent decrees, and other litigation-related resolutions.”
Lawsuits include all “segments and sectors of the workforce” concerning a large variety of disabilities.”
To avoid competing against the EEOC protecting the rights of your employees, you must fish better from your own pond. Like most people who fish well, prepare ahead of time.
The secret to good conflict resolution is fishing well with catch and release
Cast your line. Accessible hiring, training, and meetings. Have public policies that encourage complaints and management interaction.
Use the right bait. Avoid any practices or lack of policies that allow discrimination to take place. This includes training any supervisory personnel about supporting all abilities from the first week of hire. Build a nurturing workplace environment. The wrong kind of bait may lose your catch and the EEOC won’t use the wrong kind of bait.
Reel in your fish. When complaints are received, call in teams of people with similar abilities and ask them what can be done, what are potential cost-saving short cuts, and about other suggestions.
Let them go and multiply. Address needed changes, have follow-up dialogues, and encourage open door policies to discuss future needs. If this encourages more employees with similar needs to apply, it’s because you have strong policies that support your employees. Applicant metrics are a good standard for measurement of policy effectiveness.
Cast a new net. Reap the benefits of encouraging clients with similar abilities to support your efforts. Promote within the disability network, which has a strong word-of-mouth campaign. Enjoy the bounty!
Learn more about the EEOC
The EEOC enforces federal laws prohibiting employment discrimination. Further information about the agency is available at its website.
Many new bicycles now have hybrid electric power. These offer support for people who might not have cycled because they didn’t have enough power to continue. Now, they will.
At Houston’s recent Electric Bike Expo, more than 80 models were exhibited by 18 brands including: A2B, BESV, BULLS, Easy Motion, Focus, Gazelle, Haibike, IZIP, Kalkhoff, Polaris, Raleigh, Stromer, Tempo, Trek, Xtracycle, Yuba with the latest electric drive systems from Bosch, Yamaha, Shimano, and more!
The expo is part of a national roadshow sharing the new technology.
According to the main website: ““The first time you feel the power added to your pedal and the ability to tackle that incline is when you realize how this will change your love of cycling and take your return to riding to a whole new level.”
That additional power is the technology that will make cycling possible for more people of all abilities.
A national British study involving major employers and employees determined two major factors related to the retention of employees with disabilities: organizational values and reasonable adjustments, or accommodations.
The research was conducted by the Business Disability Forum, which includes businesses that employ 20 percent of the United Kingdom workforce. The study involved 352 employees. It follows an earlier employees with disabilities study conducted with 145 businesses.
According to the report, retaining employees with disabilities saves money for businesses, because it’s cheaper to keep them than replace them: “…staff turnover in just 5 sectors cost UK business more than £4 billion each year and the average cost of replacing individual employees is estimated at £30,000. The business case for investing in retention is a compelling one.”
One of the areas needing to be addressed were workplace accommodations. According to the study, employees with disabilities felt their employers knew their legal obligations to provide accommodations, while few employees knew where to get advice about them from within their place of work:
“Less than 7 in 10 employees with disabilities were ‘very’ or ‘mainly’ confident that their employer has the knowledge to manage legal obligations with respect to adjustments;” and
“Close to 3 in every 10 employees with disabilities indicated that they were ‘very’ or ‘mainly’ confident about where to source advice about adjustments from within their organization.”
Existing programs could have provided accommodations for employees, but employees didn’t always know about the programs, according to the report. “Far fewer employees than employers report awareness of the Access to Work program which can assist with funding specific adjustments for individuals that would not reasonably be expected for all employers to fund.”
The Access to Work website says that employees can apply for grants to assist with accommodations.
In the U.S., Centers for Independent Living, resource centers for people with any disability, and vocational rehabilitation programs assist with accommodations for people with disabilities:
According to the report, organizational barrier to employee with disability retention involves what they refer to as “line managers” most directly. Line managers need skill and confidence in addressing disability-related needs, and in some cases, employees said that line managers had negative attitudes toward disability.
The report provides suggestions for employers, including:
giving visibility to disability, such as having employee testimonials on recruitment webpages and staff profiles, and having staff networks for employees with disabilities;
building the skills and confidence of line managers by providing “centrally stored, up-to-date advice and guidance on all aspects of how disability affects employers on the intranet” and providing support them when hiring new team members with accommodations needs;
having a “stand-alone disability-related absence policy and clear guidelines for line managers about how disability-related absence is managed;”
having a workplace adjustment process that involves employees in the accommodations process. Line managers need training and guidance with this, according to the report; and
“reviewing performance appraisal systems for unconscious biases that limit the progress of employees with disabilities.”
Society is unifying in its efforts to raise awareness so that conversations can begin about how to make the world a welcome place for everyone. The process begins with saying “Hi,” as you would for anyone else.
The project was started by the Cerebral Palsy Foundation and the video includes celebrities such as Gayle King, Tim Cook, Michael J. Fox, Joe Batali, Joe Girardi, Garry Gilliam, Oliver Platt, and more.
In some instances, when a person has a disability, people aren’t sure how to begin the dialogue, such as when someone has Cerebral Palsy.
According to the foundation’s website, “Cerebral Palsy is a physical disability that affects movement and posture. In most cases, brain injury leading to Cerebral Palsy occurs during pregnancy.” Globally, over 17 million people have been diagnosed with the disorder. There is no known cure.
While there’s no known cure for many disabilities, there is a cure for the loneliness and isolation that can accompany them–“Just say ‘Hi.'”
While premieres for the latest Star Wars movie, Star Wars: The Force Awakens, were last night, the film opens in nationwide theaters today. Almost everyone who wants to can view one of the coolest movies in the galaxy–but not quite. For one blogger who uses a wheelchair, leaving home to view the movie with a damaged wheelchair could endanger his life. Another young man may be attending the film because of director J.J. Abram’s and others’ contributions.
Access to movies for people of all abilities will take a community effort.
Movies have been a stress point for many people with a disability. For some, they need captions or amplification to hear, others need descriptive voice, and others need physical access to parking, the building, and accessible seating and bathrooms. Many theaters now provide this access and indicate next to the movie listing if it’s accessible.
Open captioning: scheduled less frequently, captions are shown on the film itself for all to see
Assistive Listening Device: a theater-provided amplification device for those with mild to moderate hearing loss
Accessible Parking, Seating, and Bathrooms: those spaces with no seats allow someone using a wheelchair to sit–and may run out temporarily during Star Wars’ showings
Showings for People with Cognitive Disabilities: usually scheduled later for showings, allow viewers to walk around or talk as they desire, sound may be lower for those with Autism, reduces stress about “proper behavior” for viewing films
Showings for with Sign Language for People who are Deaf: usually scheduled later with sign language interpreters
Watching films with sign language is a truer form of communication for those who are culturally Deaf and use sign as their primary method of communication.
If you need accommodations, call early for theater access, especially when seats will be full, to know if there will be enough accessible seating, if captions will be available for the 3D version of the movie, if the film will have descriptive voice, if an open captioned film will be shown, or if there will be enough amplification devices on hand.
On crowded days, those using wheelchairs might want to call ahead to arrange for assistance carrying their food and drinks while navigating thick crowds in hallways.
Those needing additional access should show up early to the film to ensure their space or equipment is available. Accessible seating and equipment take extra time to arrange.
While many people with disabilities will experience Star Wars: The Force Awakens in theaters, some will not.
For actor, blogger, and activist Dominick Evans, Dec. 17 was a reminder of the downside of the lack of access. Evans said in his blog, “Not only can I not go see [Star Wars: The Force Awakens], but I probably won’t be able to see it until it comes to streaming or television. The reason is because I lack access to the things I need to not only get out of my house, but also out of my bed. I have been trapped in bed before, and it sucks, but today it is my reality…not because I’m disabled, but because any type of equipment and services I (and others) need, are 10 times more expensive. ”
Evans has had a broken wheelchair for three years. He said that if insurance comes through, he may have a new wheelchair next spring. In the meantime, Evans’ wheelchair is painful and dangerous to use.
Not having a wheelchair is one of Evans’ access problems. Another is needing a new Hoyer lift, equipment used to move Evans into his wheelchair and out of it.
Evans said, “Due to something called contractures in my legs, which can be very painful, my legs hang around the bar of the kind of lift I use. My feet snag on it, and I have recently experienced multiple sprained feet and broken toes.”
The new lift that won’t break Evans’ bones costs $5,000 and may not be covered by insurance.
For people like Evans, not having appropriate technology is life-threatening and deprives him of choices many of have that we take for granted.
“This is the part of having a disability that stinks the most … knowing you could have your freedom back, but lacking that access to get the things you need, to make it happen. Today I wish I could go to the movies. I have long been a Star Wars fan,” Evans said.
Evans asks us to think of him when we experience the film at theaters. He said, “So today, if you get to go enjoy Star Wars…have some popcorn for me, and think about ways you can help support the disability community, so those of us currently unable to go see this film, or any other film franchise we happen to love, due to lack of access, have a greater chance of not facing these barriers, in the future.”
J.J. Adams, the director of Star Wars: The Force Awakens, contributed $50,000 this year to the family of 10-year-old Michael Keating, a young man who has Cerebral Palsy and whose family needed an accessible van to transport him. They needed more equipment too, since his mother had two hernia surgeries related to moving her 70-pound son.
According to a Washington Post report, Abrams said, “Katie and I made the donation. Likely for the same reason others did: we were moved by the Keating family’s grace, strength and commitment to each other.”
Sign Shares staff realizes the need to advocate for access and inclusion so that everyone can live, work, and play in the least restrictive environment. Sign Shares has contributed to disability events across the state and nation to support disability education, awareness, inclusion, and advocacy for people of all abilities.
If you need a sign language interpreter, CART live captioning, or similar resources, you can request services here or call: Local (Houston): 713.869.4373 • Toll Free: 866.787.4154, or at the Videophone numbers for callers who are Deaf or Hard of Hearing: Videophone 1: 832.431.3854 • Videophone 2: 832. 431.4889.
The Sign Shares’ advocacy team can provide resources to those who need technology, access, or advocacy information. Contact us here or by calling the numbers above, at or at the Videophone numbers for callers who are Deaf or Hard of Hearing: Videophone 1: 832.431.3854 • Videophone 2: 832.431.4889.
During the holiday season of good will, visiting with lonely or isolated seniors makes a difference, and marketing is doing its part to bring the message to forefront.
According to the “American Community Survey Reports on Older Americans With a Disability,” “During 2008–2012, 29.9 percent of the older population with a disability lived alone, [and] 9.2 percent lived in group quarters, such as a nursing home…”
With 39 percent of our elders with disabilities in America living without family, and more without disabilities living alone, the country has an elder crisis with loneliness, and advertisers worldwide are addressing it.
According to the John Lewis Partnership of the United Kingdom’s website, “1 million older people go for a month without speaking to anyone.”
They’ve posted a captioned holiday video about a young woman on earth who sees a senior man on the moon and attempts to communicate with him.
Don’t be surprised if you are a celebrity. According to the website, “Since visitors may be rare, the activities director will probably put your visit on the calendar of events so that residents can look forward to it.”
The Houston Commission on Disabilities will meet from 4:00 – 6:00 p.m. on Thursday, Dec. 10.
According to the mayor’s website, “The Commission is responsible for advising and making recommendations to the mayor, City Council, department directors and the individual designated by the mayor to head the Mayor’s Office for People with Disabilities.”
The month’s agenda includes the swearing in of seven new commissioners. Michael Mcculloch will discuss the possibility of a Disability Pride Parade. There will be time for public comment after the presentation. The commission meets every second Thursday of the month from 4 p.m. to 6 p.m., unless otherwise noted.
ASL interpreters and CART services will be available for the meeting.
The meeting will be held at the Multi-Service Center, 1475 West Gray, and Houston, TX 77019.
You’re beautiful. Don’t ever think any less. Thank you for being here. Without you, our words would have no meaning. Without you, our blog would have no reason for being and would cease to exist. We’re better for knowing you.–Staff at the Sign Shares’ blog
Our love note to you was inspired by not one, but two, people who are sharing random love notes and letters–with strangers.
The first source of inspiration was Hyong Li, the author of 100 Love Notes. To honor the memory of his wife, Catherine, who passed away last year from ovarian cancer, Li wrote 100 love notes and handed them out to strangers. The letters chronicle the couple’s romance, their fight against cancer, and events after her death.
#68 Beloved, so that you will never forget your love and the mother of your children, I got you socks for life.–Dearest
#71 Dearest, I see the beautiful scars you carry in your warrior’s crusade to win your life.–Beloved
#96 Beloved, the sky is full of stars invisible by day. Look up when you think of me. I am somewhere up there. Find me.–Dearest
On his Facebook page, Yi encourages people to write love notes to others, who we assume will always be around, but may not be.
“Today, I invite you to take a moment to honor the loves in your life… Please join me in writing a love note or an expression of love with someone you love and share it on social media with the hashtag #100LoveNotes.”
On Facebook, Hyong Li says that 100 Love Notes has now been on every continent–even Antarctica.
Li also posted about another person doing something similar.
According to a Reader’s Digest article, author Hannah Brencher decided to write love letters to strangers when she saw a woman who likely had financial need on the train. By the time Brencher had written the letter, the woman was gone, so she determined to give letters to random strangers.
“I left the letters everywhere I could. I was playing Juliet to the city,” Brencher said in the article.
To let strangers know the note was for them, Brencher came up with a simple beginning: “If you find this letter … then it’s for you.”
Recipients of her love letters are now sharing with others.
On Brencher’s website, More Love Letters, one love letter recipient posted:“This winter has really been taking a toll on my mental health, but this morning I came across this note. I read it on my way home from dropping my daughter off at school, and I maaaay have unexpectedly burst into tears in the elevator. ”
“I started More Love Letters three years ago and we’ve become the only global organization out there that blesses individuals–young and old– with bundles of love letters during a time in need,” Brencher says.
Right now, the More Love Letters website offers three ways to get involved:
If you find this post…then it’s for you, Dear Reader:
Thank you for reading this post. You had other things to do today, but you chose this. It warms our heart to know there are people in the world like you. Please share your wonderfulness with others and write and give your love notes or letters with those you love or random strangers to spread the love.–Staff at the Sign Shares’ blog