Tag Archives: Robert Yost

Houston Deaf Community to Meet with METRO

The Houston Center for Independent Living will host “A Time To Speak Up/Advocate and be heard METROLIFT Customers.”

Some customers who are Deaf or Hard of Hearing are having difficulty getting picked up on time and communicating with dispatch about it. This could lead to customers waiting in unsafe situations. photo credit: hvandjez msp2016-236 via photopin (license)
Some customers who are Deaf or Hard of Hearing are having difficulty getting picked up on time and communicating with dispatch about it. This could lead to customers waiting in unsafe situations. photo credit: hvandjez msp2016-236 via photopin (license)

The Community Engagement Meeting with METRO Staff will be on Tuesday, Oct. 18 from 12:30 p.m.-2:00 p.m. at the Bayland Community Center, 6400 Bissonnet, Houston, Texas 77074.

The meeting topics that will be discussed with METRO staff include:

  • METROLift same-day policy
  • Feeder Service Pilot Program
  • Pedestrian-Accessible Review (PAR) Program

Since refreshments will be served and METRO will provide ASL interpreters, contact HCIL staff to let them know you wish to attend at 713.974.4621 Voice/TTY or 713-491-2381 V.P.

In a Deaf Network of Texas post, Robert Yost shared how the Houston Deaf and Hard of Hearing Community is impacted by METROLift services, including:

  • late pick ups,
  • difficulty reaching the dispatcher when pick ups are late, and
  • driver’s favoring hearing consumers and people who are Deaf/Hard of Hearing being dropped off last.
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Houston Deaf Rally Educates Community about the Need for Live Interpreters

Thursday, Aug. 18, despite thunderstorms, a group of advocates who are Deaf or Hard of Hearing stood up at the Houston City Hall for their right to have preference given to their choice of accommodation at their doctor’s offices or hospitals.

People all wearing white NO VRI, Video Remote Interpreters T-shirts, hold rally signs saying NO VRI.
Houston advocates represented the Deaf Community at City Hall.

Despite recent law revisions, the Deaf community braces for the education needed to ensure that a person who is Deaf, Hard of Hearing, or Deaf-Blind will receive the accommodation of their choice at appointments with their health care providers.

KPFT’s Local News Reporter, Jacob Santillan, covered the event. Listen to the broadcast here or read the broadcast transcript here below the mp3 recording.

Many doctors and hospitals protest paying for live interpreters and in many cases now, people who are Deaf are provided with Video Remote Interpreters, or VRI, without regard to their specific need for accommodation.

The resistance from doctors, hospitals, and clinics to providing interpreters has been nationwide, as evidenced by cases taken up by the U.S. Department of Justice across America as part of the Barrier-Free Healthcare Initiative.

Recent changes involve health care providers adopting Video Remote Interpreting programs to save money instead of asking patients from the Deaf community what they need.

Communication problems addressed by some of the above legal cases would make some health care providers wonder if they would save money after all, if remote interpreting services fail due to technical errors or the physical limitations of having an interpreter over a small screen with a small voice.

A woman signs to a group of people.
Advocates gather around as Dr. Angela Trahan signs. A sign language interpreter voices for people who are hearing.

At the rally, Deaf advocate Robert Yost pointed to a flaw in the Americans with Disabilities Act as the source of problems people who are Deaf have when requesting interpreters for health care.

“Once the law was being passed, it was done by the business community that made an influence on Congress people to vote and put that one word in there that says ‘Reasonable Accommodation’ and that one word is realized that businesses, doctors, medical centers, police departments, everywhere, to have a right to do the cheapest way to interpret for Deaf people,” Yost said, according to the KPFT report.

Other advocates stressed their choice to have their preference of accommodation met.

Man signs to a group of people, some filming him.
Advocate Dana Mallory signs his views.

Advocate Dana Mallory signed, according to the report, “So I am here to recognize the problems we are noticing here in the Deaf community, preferring to have in an emergency situation a live person rather than a video remote interpreter. To meet their goals, we as Deaf would prefer to have a live person. We want to be able to have the choice.”

Having news radio coverage wasn’t lost on Sign Shares’ CEO and Capsule’s Founder, Eva Storey. “This is unique. I love the fact that we get the hearing world especially public radio coming in here, because the only way to get and make effective for the Deaf community is going to the hearing world, and mainstreaming them and with education. It’s three words we use: Advocate, Educate, and Legislate, and that’s all we are here to do.”

Learn more about the event at Capsule Facebook page. Like our page and stay informed!

Deaf Community Holds Rally about Video Remote Interpreting

Capsule and Sign Shares' LogosOn Thursday, Aug. 18, 2016, The Capsule Group, known as Capsule, along with Sign Shares, Inc./International, will sponsor a Houston rally for Deaf rights in partnership with the Houston Center for Independent Living, or HCIL.

The community-demand rally, “Deny VRI – Video Remote Interpreting,” will be held on Thursday, Aug. 18, 2016 from 10 a.m. – 1 p.m. at the Houston City Hall.

The meeting will begin at 10 a.m. on the steps of Houston City Hall facing Hermann Square.

Map shows participants will meet at the intersection of McKinney St. and Smith St. at the Houston City Hall.
Once parked at the library, participants will meet at the section of City Hall that’s at the intersection of McKinney and Smith Streets.
Shows map of Houston library and how it's close to Houston's City Hall.
Rally participants can park at the Houston Public Library Central Library and walk from there to nearby City Hall.

Parking will be at Houston Public Library. Parking is on Lamar Street and is $2.00 an hour. Participants will meet at the library and march to City Hall.

The Houston City Hall is located at 901 Bagby St, Houston, TX 77002.

The rally concerns the Deaf, Hard-of-Hearing, and Deaf-Blind communities that experience barriers to proper language communications access by healthcare providers within medical based settings, with the improper use of Video Remote Interpreting, or VRI, rather than giving patients the right to choose the use of a live interpreter(s).

To view advocates who are Deaf sharing about the rally or to learn more details, visit the Capsule event page here.

Woman shows confused expression and captions read: "The Deaf person is completely confused."
Darla Connor, an advocate who’s Deaf, signs about the confusion a person with deafness has when they receive a Video Remote Interpreter at a medical appointment instead of a live interpreter.

“Now VRI…” Darla Connor, an advocate who is Deaf signed,”a Deaf person requests for a sign language interpreter and the doctor says, ‘Yeah, we will go ahead and provide that interpreter for you” and so they [the person who’s Deaf] says, ‘Fine, thank you.’ So the Deaf person is sitting there waiting and surprisingly what do they bring? A VRI screen, and the Deaf person is completely confused. Because they say, ‘I didn’t request for VRI.’ They didn’t clarify.”

Patients’ rights are being sidelined due to healthcare district budgets. Budgets should not jeopardize a person’s medical urgencies and well-being. This is a human rights’ issue and a violation of civil rights. VRI is being pushed upon the Deaf and Hard of Hearing communities.

CGLogo_Confetti_ROUNDEDThrough research held by The Capsule Group, known as Capsule, the group learned that people who are Deaf, Hard-of-Hearing, and Deaf-Blind, are not given their patient rights, or civil rights to be consulted about their preferences, options, or freedom to choose a video remote interpreter versus a live interpreter, since theirs is a 3D, gestural language.

Woman signs showing a small computer screen. Captions read, "Let me explain to you about that."
Dr. Angela Trahan signs about the VRI video screen, showing how it reduces the size of communication.

Dr. Angela K. Trahan, an advocate who’s Deaf, signed, “Now a long time ago, you used to have live interpreters and now we are being given the video screens. We don’t like that, but if we continue to accept that, that means maybe in the future, we won’t have any live interpreters.”

Man uses sign language for interpreter and captions read: "My friends said 'VRI Deny. We choose a live interpreter.' That's a great idea."
Deaf Advocate Robert Yost signs about the right to choose a live interpreter.

“They are oppressing me and they are not giving me my choice,” signed Deaf advocate Robert Yost, “and I am hoping all deaf people will complain about that word ‘reasonable.’ Remove that word and let’s add ‘choices.'”

Section 1557 of the Affordable Care Act revisions that went into effect this past July affirm the obligation under the Title II regulation of the Americans with Disabilities Act “to give primary consideration to the choice of an aid or service requested by the individual with a disability.”

Sign Shares boat logo with blue handsSign Shares Inc. was the first sign language agency in the United States, four years before the American With Disabilities Act came into fruition. When the ADA arrived at the laws to be written around the Deaf and Hard of Hearing communities, they contacted Sign Shares Inc. to provide them guidance around these communities.

In 2016, Sign Shares reached their 30-year mark within the industry and after seeing the hardships, the denial, and injustices within the Deaf and Hard of Hearing communities, Eva Storey, President and CEO for Sign Shares Inc., founded Capsule, a cross-disability business with a mission to advocate, educate, and legislate on behalf of people of all disabilities to have unlimited access to resources and support needed to achieve life.

The CEO of Sign Shares and Capsule’s Founder, Eva Storey, said, “We have been interpreting for 30 years for Deaf and Hard of Hearing people. Now we are interpreting for the entire community’s voices.”

For more information or to reserve your space at the meeting, visit the Capsule Event page on Facebook.